PROFESSIONAL SERVICE, TECHNICAL SUPPORT AND MORE...
We know technology can be a confusing conversation, that's why we pride ourselves on providing all the support possible to the questions you have. We provide consultation, solution design and even support to help with the culture changes you may need to make to enable your investment to really work.
AUDIO VISUAL DESIGN
All our solutions are designed in-house by our experienced Audio Visual engineering team. We focus on simplicity for the user, so they can just get on with what's important to them. We only use professional grade hardware and software, which is tried, tested and of course, trusted. This enables us to ensure we provide solutions that make your life much easier.
We know we are only as good as our last project, that's why we ensure that all our integration engineers are trained to the highest standard. Our staff understand that great attention to the craft means a first class service to our clients. From basic skills to complicated integration processes, you can be sure our teams are empowered to make sure it is right first time.
Making sure your Audio Visual solution is up and running when you need it is critical, which is why we provide a host of service options. Each element of your AV system can be serviced and maintained on a regular basis and/or be given an annual health check to make sure all is as it should be. We also provide maintenance agreements to fit in with business requirements.
We provide a host of remote management tools that allow us to provide the best possible service to our client. When you invest in a new audio visual solution we are able to add you to our "Realtime" cloud monitoring platform. Built in-house, this provides our clients with the safe knowledge that we watch their system performance 24/7. With "Realtime", we are able to fix issues before they become a problem without needing access to site.
With all technology, things do need a helping hand from time to time. This is why we offer a host of service agreement options for you, enabling support for your investment 365 days a year. Our services cover 1st line telephone support, 2nd line technical support connecting our engineering team remotely or via the phone and 3rd line on-site technical support to get you back up and running. We offer a range of agreement levels dependent on your needs which include remote access with live monitoring and multiple options on response time.